Delivery Information
Once you have placed an order with us, our warehouse team will handpick your items, pack them in our fully recycled and recyclable packaging and make sure they reach you as soon as possible.
If you have any questions about your delivery or encounter any problems please contact us or call us at +44 (0) 20 8549 5888 to speak to our team, who can always look into your order for you. Please reference or have your unique order number to hand.
Please note, that our shipping carriers have halted their services to Belarus, Russia and Ukraine. We apologise for any inconvenience caused.
All shipping times and prices are also shown at checkout.
United Kingdom
Cost
£4.99, or free on orders above £100.
Time
2-4 business days.
Orders are sent via Royal Mail. You will receive an email once your order has been dispatched which will contain a tracking link.
Cost
£7.99, or £1.99 on orders over £200.
Time
Orders placed before 2pm GMT on a working day will be dispatched the same day for next-day delivery.
Orders are sent via DPD. You will receive an email once your order has been dispatched with a tracking link. You'll then receive a 1-hour window on the day of delivery.
Please note, if you are ordering on a Friday, please choose Saturday Delivery.
Cost
£7.99, or £1.99 on orders over £200.
Time
Orders placed before 2pm GMT on Friday will be dispatched same-day for delivery on Saturday.
Orders are sent via DPD. You will receive an email once your order has been dispatched with a tracking link. You'll then receive a 1-hour window on the day of delivery.
International
Express (3 days)
18 AUD, or free on orders over 280 AUD.
Duties and taxes are subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
17 CAD, or free on orders over 250 CAD.
Duties and taxes are partially subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Standard (2–5 days)
€10, or free on orders over €100.
Express (1–2 days)
€25, or €15 on orders over €100.
All duties and taxes are paid for at checkout, meaning no nasty surprises upon delivery.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
183,000 IDR.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
10 GBP, or free on orders over 150 GBP.
Duties and taxes are partially subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
1,700 JPY, or free on orders over 25,000 JPY.
Duties and taxes are subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
160,000 KRW, or free on orders over 250,000 KRW.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
60 MYR, or free on orders over 1,100 MYR.
Duties and taxes are subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Standard (2–7 days)
£10, or free on orders over £150.
Express (1–5 days)
£25, or £20 on orders over £150.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
60 SGD, or free on orders over 300 SGD.
Duties and taxes are subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Standard (4 days)
10 CHF, or free on orders over 100 CHF.
Express (1 day)
25 CHF, or 15 CHF on orders over 300 SGD.
Duties and taxes are partially subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
400 TWD, or free on orders over 7,000 TWD.
Duties and taxes are partially subsidised by us.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
400 THB, or free on orders over 8000 THB
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
Express (2 days)
6.50 USD, or free on orders over 100 USD.
Duties and taxes are paid for upfront partially subsidised by us, meaning no nasty surprises upon delivery.
Orders are shipped via DHL. Once dispatched, you will receive an email with a tracking link.
For international customers, we have partnered with Global-e, a third-party service acting as your seller-on-record, so you can buy and ship your Universal Colours products. When you buy your Universal Colours products from Global-e, you will see that your payment method is charged by **Global-e// Universal Colours**, and the purchase is subject to Terms and Conditions and Privacy Policy (which will be clearly presented in the checkout before you place the order).
You can contact Global-e at service@global-e.com or send them a letter to 45 Leather Lane, London, EC1N 7TJ, United Kingdom.